Contact Support

Getting Help

Support Email

For general support: support@grandealert.com

Privacy Questions

For privacy-related inquiries: hi@grandealert.com

Admin Contact

For urgent matters: admin@grandealert.com

In-App Help

You can also access help directly in the app:

• Go to Settings → More Info & Support → Help Center
• Browse FAQ categories and articles
• Quick access to common troubleshooting guides

Report Response Times

• Most reports are reviewed within 24 hours
• Email support typically responds within 48 hours
• Urgent matters can be flagged in your email subject line